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Privacy Policy

Legal Disclaimer

This Privacy Policy (“Policy”) explains how your personal information (“Personal Information”) is collected, used, stored, and protected when you visit or use the hiatuswellness.com.au website (“Website”) and any related products or services (“Services”). It also outlines your rights under Australian Privacy Law, including the Australian Privacy Principles (APPs).

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By accessing or using our Website and Services, you confirm that you have read, understood, and agree to this Policy. This Policy does not apply to websites or services we do not own, control, or manage.

1. Automatic Collection of Information

When you visit our Website, our servers may automatically record certain information provided by your browser or device, including:

  • IP address

  • Browser type and version

  • Operating system

  • Language settings

  • Pages visited and time spent

  • Referring website

  • Search queries

  • Access dates and times

This information is used for security, monitoring potential misuse, and improving Website performance. It does not personally identify you.

2. Collection of Personal Information

You may browse our Website without identifying yourself. However, to access certain features, make purchases, create an account, or submit forms, we may ask for Personal Information such as:

  • Name

  • Contact details (email, phone, address)

  • Country or region

  • Geolocation (if enabled)

We may also receive Personal Information from trusted third-party sources, such as:

  • Public databases

  • Social media platforms

  • Data providers

  • Marketing partners

You may decline to provide Personal Information, but this may limit your access to some Services.

3. Use and Processing of Personal Information

We collect and process your Personal Information when necessary to provide our Services, meet legal obligations, or with your consent. We may use your information to:

  • Create and manage user accounts

  • Process orders

  • Deliver products and services

  • Improve our offerings

  • Respond to enquiries and provide support

  • Request feedback

  • Send marketing communications (with your consent)

  • Tailor advertising

  • Manage competitions and promotions

  • Protect against misuse or fraud

  • Operate and maintain the Website

We will clearly explain the legal basis for collecting your information if required by applicable law.

4. Billing and Payments

When you visit our Website, our servers may automatically record certain information provided by your browser or device, including:

  • IP address

  • Browser type and version

  • Operating system

  • Language settings

  • Pages visited and time spent

  • Referring website

  • Search queries

  • Access dates and times

This information is used for security, monitoring potential misuse, and improving Website performance. It does not personally identify you.

5. Managing Your Information

You may request access to, correction of, or deletion of certain Personal Information. We may retain records as required by law or for legitimate business purposes.

6. Disclosure of Information

We may share your Personal Information with:

  • Trusted external service providers

  • Subsidiaries or affiliates assisting our operations

  • Third parties where disclosure is required by law

These third parties may only use Personal Information for the purpose for which it is provided.

In the event of a business sale, merger, or restructure, Personal Information may be transferred as part of the transaction.

7. Retention of Information

We retain Personal Information only for as long as necessary to meet legal, operational, and regulatory requirements. Aggregated or anonymised data may be retained longer, provided it does not personally identify you.

8. Your Rights

Under Australian Privacy Law, you have the right to:

  • Withdraw consent

  • Request access to your information

  • Request correction of inaccurate information

  • Request deletion (where legally permissible)

  • Restrict or object to processing

  • Request transfer of your data (where feasible)

To exercise these rights, contact us using the details below.

9. Privacy of Children

We do not knowingly collect Personal Information from children under 13. Parents or guardians are encouraged to supervise their children’s online activity.

10. Do Not Track Signals

Our Website does not track users across third-party websites. Some external sites may, however, track your online behaviour.

11. Advertisements

We may allow third-party advertisers to deliver relevant ads, which may involve the use of cookies and tracking technologies.

12. Email Marketing

You may opt into or out of marketing emails at any time. We protect your email address in accordance with the APPs and do not share it with third parties except as necessary for email delivery.

Transactional emails will still be sent when needed.

13. Links to External Sites

Our Website contains links to external resources. We are not responsible for the privacy practices of these websites.

14. Information Security

We use reasonable administrative, technical, and physical safeguards to protect your Personal Information. However, no data transmission is completely secure, and you acknowledge the inherent risks of online communication.

15. Data Breach Notification

If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and comply with the requirements of the Notifiable Data Breaches (NDB) scheme under Australian law.

16. Changes to This Policy

We may update this Policy periodically. When we do, we will update the date at the top of this page. Continued use of our Website and Services indicates your acceptance of the updated Policy.

17. Contact Us

For questions about this Policy, your Personal Information, or your privacy rights, you may contact us via our website contact form.

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